FAQs Demystified: Your Top Questions Answered

We deliver across the UK and internationally. All UK orders over £50 qualify for free standard delivery (2-4 business days). Express next-day delivery is also available at checkout.

Orders placed before 2 PM GMT are dispatched on the same day. Standard delivery takes 2 to 4 business days. You will receive live SMS and email tracking updates upon dispatch.

All UK orders include applicable taxes. For international shipments, local customs duties or import taxes may apply depending on your destination country's regulations.

Once dispatched, you'll receive a tracking number via email. You can track your package directly through our courier partner's portal. If your delivery is delayed past the estimated window, contact our 24/7 support.

If you miss your delivery, the courier will leave a calling card with re-delivery instructions or hold your package at the nearest local parcel depot for convenient collection.

We process orders quickly. If you need to change your delivery address or order items, please contact our support team immediately within 1 hour of placing the order.

If any item is missing or damaged upon arrival, please contact our customer care team within 48 hours with your order number and photos so we can send an immediate replacement.

All Allen Fitness gear is backed by our quality guarantee. If an item develops a fault within 30 days of purchase, we offer hassle-free replacements or full refunds.